As Cyclone Cook works its way down New Zealand over the Easter weekend, we want to ensure our customers are informed of the impact this may have on our services, and what we’ve done, and will be doing to assist during this time.
What could be affected?
Our Rural Wireless delivered services are most at risk by this adverse weather, as either the equipment on our towers, or equipment on your roof could be damaged.
We will be keeping a watchful eye on all infrastructure however there may be decreased backhaul capacity while the storm passes through and as such, your internet may be slower than usual. In the event that equipment has been damaged, we will work to complete any and all repairs as quickly as possible, however most of this equipment is in hard-to-reach places in rural South Canterbury, so we’ll need to wait for a safe time to do so.
Fibre and Copper Services
Chorus (who provide copper services nationwide and fibre for most of the country) have setup a dedicated page on their website, where they will keep the public up-to-date with any service outages caused by Cyclone Cook. This can be viewed here: https://www.chorus.co.nz/chorus-advisory-impact-of-cyclone-cook-on-telecommunications-services. If any damage has been caused to lines entering your premises, please contact us so that we can dispatch a Chorus technician to resolve this.
Our datacentre services including Web Hosting, Server Colocation, Virtual Servers and IP Transit should remain unaffected during the storm, as all datacentres are well equipped with multiple UPS, generator and HVAC system backups, however we will be monitoring this situation.
What have we done to help?
Unmetered Free WiFi
Throughout our range of Public WiFi zones in South Canterbury, we have removed the data limit for non-Vetta customers. This means that if you do require internet access and are unable to do so at home, our Public WiFi is available.
Call Forwarding to Mobile
If for any reason your phone line has been damaged or become unavailable due to Cyclone Cook, please contact us and we will activate Call Forwarding on your line to a mobile phone – free of charge.
If you’re having to make calls to loved ones because of Cyclone Cook, you are welcome to let us know about these calls and we will be happy to offer these free of charge, whether these are local, national, mobile or international calls.
How to contact us
We will have engineers available throughout the long weekend who will be monitoring support tickets and phone calls coming to us. You can contact this team by the following means:
Phone: 0800 4 VETTA
Please stay safe out there New Zealand, and have a great Easter weekend!