Category Archives for "Announcements"

Cyclone Cook Preparedness

As Cyclone Cook works its way down New Zealand over the Easter weekend, we want to ensure our customers are informed of the impact this may have on our services, and what we’ve done, and will be doing to assist during this time.

What could be affected?

Wireless Services

Our Rural Wireless delivered services are most at risk by this adverse weather, as either the equipment on our towers, or equipment on your roof could be damaged.

We will be keeping a watchful eye on all infrastructure however there may be decreased backhaul capacity while the storm passes through and as such, your internet may be slower than usual. In the event that equipment has been damaged, we will work to complete any and all repairs as quickly as possible, however most of this equipment is in hard-to-reach places in rural South Canterbury, so we’ll need to wait for a safe time to do so.

Fibre and Copper Services

Chorus (who provide copper services nationwide and fibre for most of the country) have setup a dedicated page on their website, where they will keep the public up-to-date with any service outages caused by Cyclone Cook. This can be viewed here: https://www.chorus.co.nz/chorus-advisory-impact-of-cyclone-cook-on-telecommunications-services. If any damage has been caused to lines entering your premises, please contact us so that we can dispatch a Chorus technician to resolve this.

Datacentre Services

Our datacentre services including Web Hosting, Server Colocation, Virtual Servers and IP Transit should remain unaffected during the storm, as all datacentres are well equipped with multiple UPS, generator and HVAC system backups, however we will be monitoring this situation.

What have we done to help?

Unmetered Free WiFi

Throughout our range of Public WiFi zones in South Canterbury, we have removed the data limit for non-Vetta customers. This means that if you do require internet access and are unable to do so at home, our Public WiFi is available.

Call Forwarding to Mobile

If for any reason your phone line has been damaged or become unavailable due to Cyclone Cook, please contact us and we will activate Call Forwarding on your line to a mobile phone – free of charge.

Call Reimbursment

If you’re having to make calls to loved ones because of Cyclone Cook, you are welcome to let us know about these calls and we will be happy to offer these free of charge, whether these are local, national, mobile or international calls.

How to contact us

We will have engineers available throughout the long weekend who will be monitoring support tickets and phone calls coming to us. You can contact this team by the following means:

Email: support@vetta.tech
Phone: 0800 4 VETTA

Please stay safe out there New Zealand, and have a great Easter weekend!

We’re a Microsoft Silver Partner!

Vetta Technologies Achieves Microsoft Silver Partner Accreditation

Vetta Technologies earns distinction and market leadership through demonstrated technology success and customer commitment.

Vetta Technologies, today announced it has attained a Silver Small and Midmarket Cloud Solutions Microsoft competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft customers’ evolving needs in today’s mobile-first, cloud-first world and distinguishing itself within a small percentage of Microsoft’s partner ecosystem. A portfolio of competencies showcases that Vetta Technologies is committed to focusing on in-demand, business solution areas, along with ensuring it can meet the evolving needs of our mutual customers.

To earn a Microsoft competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise. Partners must also submit customer references that demonstrate successful projects and pass technology and/or sales assessments. Partners must also implement a yearly customer satisfaction study and, for many competencies, meet a revenue commitment.

Vetta Technologies is a multi-location managed services provider in New Zealand, with offices in Timaru, Christchurch and Auckland, specialising in bespoke Information Technology and Internet Connectivity solutions for the small to medium business market.

“Becoming a Microsoft Silver Partner showcases our expertise and commitment in today’s technology market and demonstrates our deep knowledge of Microsoft and its products and growing range of online services available to our customers,” said Shaun Fisher, Vetta Technologies Chief Executive. “Our plan is to accelerate our customers’ success by serving as technology advisors for their business demands.”

“By accomplishing a portfolio of competencies, partners demonstrate true commitment to meeting customer technology needs today and into the future,” said Gavriella Schuster, corporate vice president, Worldwide Partner Group at Microsoft Corp. “These partners’ proficiency and expertise of Microsoft technology is instrumental in helping our mutual customers continue to drive innovative solutions.”

The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.

We’ve updated domain management!

Following on from being accepted as an authorised registrar by the Domain Name Commission and implementing this into our business, from today, clients will see a not only a rethemed client portal, but a brand new way to manage all your domain names in one place, as well as some great new functionality including:

  • Easily modifying contact information:

  • Registering both IPv4 and IPv6 GLUE records/private nameservers:

  • Managing DNSSEC DS records to secure your DNS zones:

  • Full and free DNS zone management:

  • And even an API, WHMCS and HostBill modules to integrate domain management into your systems (on request):

We all hope you enjoy the new features and functionality available in your client portal (login at www.vetta.tech/portal)

If you would like to register a new domain name, you can do so instantly at https://www.vetta.tech/portal/cart.php?a=add&domain=register

If you would like to transfer domain names to us, you can do so instantly (for .nz names, international takes 1-2 weeks) at https://www.vetta.tech/portal/cart.php?a=add&domain=transfer

Vetta Technologies now a .nz registrar

We’re pleased to advise that Vetta Technologies has gained authorisation from the Domain Name Commission (DNC) to be an accredited .nz registrar.

This means that rather than us acting as a reseller of .nz, .co.nz, .org.nz, .net.nz, .school.nz and other .nz domain names, we will now act as a direct authorised registrar, cuting out the middle man and allowing us to provide you with a better level of service and support both during and after provisioning.

In terms of our domain registration, transfer, renewal and management processed, nothing will change and you will continue to use our services as normal.

You can register or transfer a whole range of .nz and international domains instantly in our client portal, or by clicking here.

We will be working over the next few weeks to move domains into our registrar account which requires no input from you. All affected customers have been emailed. After the migration of your domain is complete, on doing a WHOIS of your domain name, you will see our details as your registrar:

Screenshot-13-14-24

SC Chamber & Vetta launch IT Forum

logo-canterbury-chamberThe S.C.Chamber of Commerce & Vetta Technologies launch a new IT Forum.

Wendy Smith said “In response to an increasing number of enquiries relating to Information Technology and its applications, the SC Chamber and Vetta Technologies have worked together to bring this IT Forum together for South Canterbury businesses.”

The forum has been created to promote and enhance the understanding and application of IT across South Canterbury. The forum will run every couple of months featuring content that is useful to our business community.

Data from MYOB recently released showed 49% of small businesses in New Zealand are not online.

In 2014, 59% were not online and in 2013 it was 66%.

It is not just Kiwi small business either this issue has arisen all over the world from Ireland, to India, to the US.

The benefits of having even a simple website speak for themselves.

MYOB’s Business Monitor survey of 1000 small businesses shows almost 60% of small businesses that are online experience an increase in customer enquiries.

More than 50% say customers found it easier to do business with them and 31% saw revenue increase as a result of being online.

 

The first IT Forum is scheduled on Tuesday 11th October from 10-11am is “Understanding the Cloud”

Everybody is talking about it, it’s become a common buzzword across all sizes of businesses across the world, but what does it mean?

Cloud Computing has changed the way IT is delivered and how businesses work.

Join the first IT Forum run by the SC Chamber of Commerce & Vetta Technologies to learn about Cloud Computing and what it might mean for your business.

 

The second session will cover “IT Security – The good, the bad & the ugly”

 

Shaun Fisher and Wendy Smith said” Bring a coffee, join us and answer those questions that keep you awake at night.  These forums are free to Chamber members with a small fee for non-chamber members.”

Vetta Technologies acquires RyleeJames Hosting

circleiconStarting the year off with a bang, as of 1st January 2016, Vetta Technologies has completed acquisition of RyleeJames Hosting.

RyleeJames has placed its self as a premium provider of web hosting services in the USA, specialising in high-performance servers and networks to perform at levels not commonly available with some competitors. RyleeJames provides a range of web hosting solutions including Shared, Reseller, VPS, Cloud and Dedicated, as well as custom solutions for a range of clientele worldwide.

This acquisition also allows Vetta Technologies to further expand its IP backbone network into the USA by using RyleeJames’ existing infrastructure.

This acquisition of RyleeJames will also result in an increase to staff numbers at Vetta Technologies, for which we will advertise for throughout 2016.

For existing customers of RyleeJames, your services, pricing, access and support methods will remain the same and we will provide further updates to you via the email address listed in your account.

If you have any questions about this acquision, please don’t hesitate to contact us.

1 Higher Data Caps & Packs!

internet_connectionDuring our current Customer Satisfaction Survey, you’re telling us that you’re wanting to see higher data caps and better data pack addons. We’re happy to say that we’ve listened, and we’ve delivered.

Effective immediately for new connections, and from 1st October for existing connections, the “Unmanaged DSL” plan now comes with 100GB data as standard (double the previous 50GB standard)

Effective immediately, we’ve also reduced our data overage rate from $1 per GB, to 50c per GB for DSL and UFB connections.

We’ve also reviewed our data packs for DSL and UFB connections (which you can purchase yourself via our Online Services Portal) and effective immediately, the following packs are now available:

  • 100GB for $20
  • 250GB for $40
  • 500GB for $70
  • 1TB for $100

Users will continue to receive email alerts from our DataWatch system upon reaching 90% and 100% of their data cap.

As an aside for those technically-minded, we’ve also been busy improving the redundancy of our network backhaul, and have commissioned redundant international bandwidth links to ensure that you stay connected in the event of an international backhaul failure.

New Internet Client Portal

If you have internet with Vetta Technologies, you can now login to your client portal, navigate to your internet service (by clicking “Active Services” on the right, then your connection name) and be presented with a brand new interface, which now shows you your current monthly data usage, current online sessions, past session history, as well as daily and monthly graphs of your data consumption!

ServiceDetails

If you navigate to your internet service, you can now see your data rollover date, whether your service is active, what “mode” the service is in (pro tip: “SPECIAL” mode is our “Unmetered Nights” data), as well as your current data consumption for the month

 

DailyUsageScrolling further down, you can see your upload, download and total data usage (hover over the bar graph to see the exact usage) for the current month. Scrolling down on this graph will also show you a seperate graph so you know how much data we’ve given you for free with our “Unmetered Nights” service!

 

MonthlyUsageScrolling slightly further down again will show you a similar bar graph for your historical monthly usage, so you can see exactly how much data you’re using on a month-by-month basis.

 

 

Better yet – We’ve added the ability for you to easily, and instantly add a one-off data topup to your internet service if you find yourself running low on data during the month!

ShowAddonsFirstly, navigate to your internet service, and click the “Addons” tab near the top of the page.

This screen will show you any and all past and present data packs you’ve added.

 

From here, you can click “Available Addons”

AddonList

 

Here you can see our range of one-off data packs available for purchase.

Simply find the data pack which suits your needs and click “Order Now” to proceed through the order process.

The order process will take you through your account details and payment method. If you chose to pay via credit card, or the card stored under your account, the data topup will be instantly activated.

 

Once the order process has been completed, you can navigate back to the page for your internet service and see that the data topup was successfully activated!

TopupCompleteIt’s as easy as that! We hope you’ll find the ability to instantly add data packs to your internet service very useful!

 

For some customers, you may need to turn your modem/router off, and on again for your service to show under this new interface. If you have any questions or comments, please don’t hesitate to contact us!

US-based Virtual Servers now available

usbasedvirt

Virtual Servers are quickly becoming a preferred option for businesses to host both internal and external servers due to the low monthly cost and no large upfront cost.

We’re now pleased to announce that we can now offer US-based Virtual Servers, instantly deployed through our Online Services Portal and available to order now at www.vetta.co.nz/vps. Starting at just $29+gst per month, our US-based Virtual Servers are an affordable way to start with virtualisation. This service goes alongside our existing offering of NZ-based Virtual Servers starting at $39+gst.

From Shared Hosting to Reseller Hosting, Virtual Servers and Dedicated Servers, Vetta Technologies has the perfect environment to host your cloud applications!

New Online Services Portal

onlineservport

After much testing, we’re very proud to announce the overhaul and redesign of our Online Services Portal.

If you have any Online Services (Internet, web hosting, Google Apps, SSL Certificates, domain names etc), you’ll have full access to service information, invoices and the ability to automatically order and provision new services at any time, from within a new clean, responsive and easy to use interface.

You can access our refreshed Online Services Portal at www.vetta.co.nz/portal

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