New Support System

Over the last week we have been working on implementing a new support center for our clients, at last it’s now complete!

Rather than our old support system which was very basic and didn’t provide the features we needed, we’ve upgraded to Kayako which provides us with more features than we could have dreamed of, all to provide you with better service!

All sales and support requests can now be made at our brand spankin’ new support center over at

As an additional measure we’ve also installed a screen in our office which allows us to view the current status of our support requests in real-time!

Service Disruption: nz1 – DDoS Attack

Even the holidays can’t bring out the best in some people, and people who like to take down servers are no exception. This Easter Monday at approximately 9:36am our nz1 server experienced a large DDoS attack. This DDoS attack was so great that it took down not only our server by pushing the CPU up to a load of 120 but also our hardware firewall and DDoS suppression equipment.

After finding out the issue, we had nz1 operating fully at approximately 11:13am.

We apologise for the inconvenience caused bu this disruption. Clients on eligible web hosting plans with an SLA will be receiving an account credit as per their SLA documentation.

Period of outage: 09:36am – 11:13am
Total time of outage: 1 hours, 37 minutes
Outage reason: Denial-of-service attack
Affected services: some web hosting services

Live Help Rollout

After much testing with our subsidiary site, GeekStore, I’m pleased to announce that we will be rolling out Live Help to the following sites:

  • Vetta Technologies (
  • GeekStore (
  • ezihosting (

The new live help system will be in the means of a chatroom between customers and staff where customers can ask questions and gain support from Vetta Technologies staff in real-time, over the internet. The hours of operation will be a minimum of 9am-5pm, Monday-Friday (manned office hours) however there will be possibility of staff being in the chat room outside of office hours.

The rollout of this service will begin Monday 19th March and should start to become visible on sites from Tuesday 20th March.

We hope to be chatting to you soon – live!

Service Disruption: nz1, nz2, nz3 – Switch Outage

This morning at approximately 10:00am we experienced a short, 10 minute outage caused by parity errors on the core Juniper switches. Unfortunately, this also meant that approximately 30 minutes later, we had to reboot the switches to ensure a smooth connection was restored. Connection services were restored successfully.

Period of outage: 09:45am – 10:30am
Total time of outage: 14 minutes
Outage reason: Core switch problem
Affected services: Vetta website, GeekStore website, CableStation website, some ezihosting clients, some vserve clients

Labour Price Increase

Effective immediately, labour charges for new customers will be increasing $10 per hour from previous charges. Customers with existing service contracts will keep their current rates until their contract is up for renewal. Existing customers, without service contracts will be decided on a case-by-case basis on whether existing rates will apply or new rates will apply. Continue reading

New Office!

We, here at Vetta Technologies decided to really go for it this year.

Our Director Shaun Fisher, made the decision to make Timaru’s and quite possibly South Canterbury’s “Most affordable IT Firm”  (as quoted by multiple customers, I might add) available 9-5, Monday – Friday (possibly adding in Saturdays, also. more to come on this) right in the heart of the Central Business District of Timaru. Continue reading

Service Disruption: 12-13 November

During this weekend 12th – 13th November we will be performing scheduled networking and power maintenance on servers in Timaru. No co-location servers will be affected however for some Vetta Technologies sites (including our helpdesk system) there will be a period where these sites will be offline for approximately 5 – 15 minutes.

We apologise for any inconvenience caused and thank you for your co-operation.

Important Notice from Western Digital

We have today received a letter from the CEO of Western Digital regarding the recent events in Thailand.

In short, this notice advises us of the suspension of operations at both of Western Digital’s facilities in Thailand due to the severe flooding. It is expected that stock shortages will run into Q1 2012 and at this current point in time we cannot obtain Western Digital or Seagate hard drives without a severe premium cost.

We at Vetta Technologies apologise for any inconvenience this may cause to our customers, however we hope you can see our predicament we’re in.

To view this very important letter we have received from Western Digital, please click here.